At the destination
Delivering the solutions customers depend on A big global packaging manufacturer is seeking answers. A winning solution – one that is specific to the company’s manufacturing process – is urgently needed. Fortunately, the Metsä Board Technical and Packaging Services Americas team has the knowledge and the tools to quickly aid in a spectrum of issues.
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T he Technical and Packaging Services Americas crew handles even the most complex problems with seasoned poise: with the recent merger of Metsä Board’s Technical Services and Packaging Services, there’s plenty of industry expertise to offer cus- tomers. During a typical week, the team fields mul- tiple enquiries and board-handling topics from customers, ranging from product specification and converting techniques to education and sus- tainability advice. “There’s always a solution out there,” says Kellcie Nelson , Technical Services Manager. We depend on our extensive knowledge plat- form to adapt and grow in response to industry changes,” she adds. PROACTIVE WINS THE DAY With 43 years of industry experience under his belt, Ivan Benitez is one of the team’s senior members. Handling as many as 30 Latin Amer- ican countries, he knows the key ingredient to great customer service. “Being proactive is the most important value – and we hear all the time that we do it better than any other player.” Nelson and Benitez point out the customers really appreciate the fact that with Metsä, you always know whom to contact.
OPPORTUNITY KNOCKING – LOUD Former Packaging Services Director Mark Beamesderfer has been appointed the head of the newly formed entity. Beamesderfer reports that he is thrilled to be running Technical and Packaging Services Americas: “I see a tremendous potential to further inte- grate both our Technical and Packaging service offerings,” he says. Beamesderfer believes that by leveraging the two departments’ combined strengths, it is possi- ble to optimise operational efficiency and pro- mote seamless collaboration within the company, thus delivering more value to the customers. PACKAGING PROWESS Packaging Services Specialists Raúl Cisneros and Siri Korsgren feel that the new team structure enhances the ability to collaborate effectively, leveraging harmonised scheduling to prioritise cross-training and cross-learning opportunities. The team excels at analysing and optimising pack- aging – traditionally made from SBS and CRB/ CNK – for a seamless transition to Metsä Board folding boxboard. “Our pre-sales support includes lightweight- ing analysis, performance evaluation, and design, while our technical services team provides post-sale assistance through trialling and claims handling, for example,” Korsgren says.
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